Your Timess Terms and Conditions
YOUR TIMESS TERMS & CONDITIONS
Last Updated: [08/06/2026]
Welcome to Your Timess. These Terms & Conditions govern your access to and use of the Your Timess platform, including our mobile applications, website, and related services for Car, Bike, Toto, Ambulance, and Parcel Delivery bookings.
By accessing or using Your Timess, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.
Acceptance of Terms
By registering, accessing, or using the Your Timess platform, you acknowledge that you have read, understood, and agreed to comply with these Terms & Conditions, our Privacy Policy, and any other applicable policies.
User Eligibility
To use Your Timess services, you must:
• Be at least 18 years of age.
• Provide accurate and complete registration information.
• Maintain the security of your account credentials.
• Comply with all applicable laws and regulations.
Your Timess reserves the right to suspend or terminate accounts that provide false information or violate these terms.
Services Provided
Your Timess provides a technology platform that connects customers with independent drivers and delivery partners for:
• Car Rides
• Bike Taxi Services
• Toto Services
• Ambulance Services
• Parcel Delivery Services
Your Timess acts solely as a platform provider and does not own vehicles or directly employ drivers unless explicitly stated.
User Responsibilities
As a customer, you agree to:
• Provide accurate pickup and destination details.
• Treat drivers and delivery partners respectfully.
• Follow all applicable laws.
• Not engage in abusive, fraudulent, or unlawful activities.
• Not transport prohibited, illegal, or hazardous items.
Driver and Delivery Partner Responsibilities
Drivers and delivery partners agree to:
• Maintain valid licenses and required permits.
• Keep vehicles in safe operating condition.
• Follow traffic laws and safety regulations.
• Provide professional and respectful service.
• Maintain accurate account and vehicle information.
Booking and Trip Requests
• Ride and delivery requests are subject to driver availability.
• Estimated arrival times are not guaranteed.
• Drivers may accept or decline requests according to platform policies.
• Scheduled bookings are subject to availability and confirmation.
Fares, Fees, and Payments
• Prices are displayed before booking whenever possible.
• Fares may vary based on distance, demand, waiting time, tolls, taxes, and applicable surcharges.
• Payments may be made through approved payment methods or cash where available.
• All applicable taxes and government charges may be added to the fare.
Cancellation Policy
Customers may cancel bookings according to the cancellation rules displayed in the application.
Cancellation charges may apply when:
• A driver has already been assigned.
• The driver has arrived at the pickup location.
• Excessive cancellations are detected.
Drivers may cancel trips under approved circumstances including safety concerns, incorrect information, or vehicle issues.
Parcel Delivery Terms
Customers are responsible for ensuring that:
• Parcel information is accurate.
• The parcel complies with applicable laws.
• Prohibited, dangerous, illegal, or hazardous items are not sent.
Your Timess reserves the right to refuse delivery of prohibited items.
Safety and Emergency Features
Your Timess provides safety tools including:
• Emergency Contacts
• Safety Alerts
• Trip Tracking
• Driver Verification Features
Users should still exercise personal caution and follow local safety practices.
User Ratings and Feedback
After a completed service, customers and drivers may submit ratings and feedback.
Your Timess reserves the right to:
• Review feedback.
• Remove inappropriate content.
• Take action against users with repeated violations.
Promotions and Referral Programs
Promotional offers, discounts, loyalty programs, referral rewards, and bonuses are subject to specific terms and may be modified, suspended, or discontinued without prior notice.
Refunds
Refund requests are reviewed according to applicable refund policies.
Approval of refunds is at the sole discretion of Your Timess based on investigation and supporting information.
Account Suspension and Termination
Your Timess may suspend or permanently terminate accounts for:
• Fraudulent activities.
• Abuse of the platform.
• Violation of these Terms.
• Threatening or inappropriate behavior.
• Repeated policy violations.
Limitation of Liability
To the maximum extent permitted by law:
• Your Timess provides the platform on an "as-is" basis.
• We do not guarantee uninterrupted or error-free service.
• We are not liable for indirect, incidental, or consequential damages arising from platform usage.
Privacy
Your use of the platform is also governed by the Your Timess Privacy Policy.
By using the platform, you consent to the collection and processing of information as described in our Privacy Policy.
Changes to Terms
Your Timess reserves the right to update these Terms & Conditions at any time.
Continued use of the platform after updates constitutes acceptance of the revised Terms.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of the platform shall be subject to the jurisdiction of the competent courts in India.
Contact Us
For support, complaints, or legal inquiries, please contact:
Your Timess Support Team
Email: support@yourtimess.com
Website: www.yourtimess.com
Phone: [Your Support Number]
Acknowledgement
By using Your Timess, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Thank you for choosing Your Timess.
Your Journey. Your Delivery. Your Timess.
